Chick-fil-A lessons that every independent should study

No, you don’t necessarily have to serve chicken.  These Chick-fil-A lessons are important regardless of what’s on your menu, says Ryan Gromfin, TheRestaurantBoss.

The fast-growing and popular train does three things really well:  1) treat employees and vendors with the same care as customers; 2) maintain a simple menu; and 3) live with a service mindset.